Booking Terms & Conditions

Payments

Please only transfer payment AFTER you have received a Confirmed Booking from us. Please send an email to advise us you have made a payment.

Payment Options

1. PayPal & Credit Card

Please go to our Online Payment Form.


2. Direct Debit

Please enter your Booking Number and Amount in AUS Dollars provided in your Booking Confirmation email.

Please only transfer payment AFTER you have received a Confirmed Booking from us. Please send an email to advise us you have made a payment.

Bank Account Details

Please contact Surf Coast Walks for our Banking Details.

Booking Details & Conditions

All prices are in Australian dollars and are quoted on a per person twin share basis for our accommodated trips. A single supplement is available for our accommodated tours. If a booking is made more than 60 days prior to the scheduled trip departure date for our Australian tours a deposit of $200 is required to reserve your place with the balance due no less than 30 days before the departure date.
Walks of half or full day will require full payment.

Bookings made less than 60 days require full payment at the time of booking.

A payment of a deposit indicates an acceptance of all the conditions below by the purchaser and/or Client.

Cancellation and Alteration Policy

A  fee totalling 50% of the total monies of the reserved tour will be retained if cancellation takes place 60 - 30 days prior to the tour departing. Less than 30 days before departure for our tours, no refund of the total cost of the tour is available.

In the event that Surf Coast Walks cancels the trip for any reason, 30% of all fees will be retained and the remainder will be returned.

The cost of any travel arrangements you have made however will not be reimbursed.
No refund will be issued to those failing to join their tour, or for tour accommodation or any other services not utilised, or for a partially completed vacation. Surf Coast Walks reserves the right to cancel any departure in which case no liability shall fall upon Surf Coast Walks. In this case, participants’ payment will be refunded in full.

You may make alterations to your trip dates or transfer to another trip subject to the following conditions:
a) you advise us more than 30 days prior to departure
b) you pay a $100 administration fee
c) all other moneys held by us are applied to the new date/trip.


Travel Documents
All travellers require valid passports with at least six months validity remaining. Travellers are also responsible for necessary visas and health certificates, and must meet all costs incurred to comply with such requirements.

Costs/Exchange Rates
Prices and tariffs quoted for Tours are in Australian dollars.

Itinerary
We reserve the right to vary or cancel the itinerary, accommodation, or services nominated in the Tour descriptions should circumstances warrant that such changes would be in the best interest of the client, or for any other operational reason.
The commencement of each Tour is subject to sufficient numbers booking a tour, and the right is reserved to cancel any Tour, should there not be sufficient bookings, in which case deposits will be refunded. In the event that Surf Coast Walks cancels the trip for any reason, all fees including deposits will be returned in full. The cost of any travel arrangements you have made however will not be reimbursed.

Insurance
Travel insurance is strongly recommended on our Australian trips. Your insurance should provide cover against personal accident and sickness, medical expenses, emergency repatriation and personal liability. We also recommend that the policy covers cancellation, curtailment and loss of luggage and personal effects.

For Australian residents: Under the Federal Government Medicare Act it is prohibited for any domestic travel insurance product to provide any financial reimbursement with regard to ambulance or air ambulance services. We advise our travellers to take specific cover for ambulance through the respective State ambulance providers or through their own private health insurance.

Medical Form
It is a condition of booking with Surf Coast Walks that those who suffer from a pre-existing medical condition provide a Medical Certificate signed by their doctor and complete a General Health Questionnaire before final confirmation and documentation is issued. This Certificate and Questionnaire should act as a prompt for you to consider any fitness issues well in advance of booking your trip.

All Surf Coast Walks travellers should therefore be of good physical health, to be able to participate in the group travel experience fully.

Statement of Responsibilities
Just a reminder that travel on a Surf Coast Walks trip requires a degree of flexibility, and you should understand that the trip’s route, accommodation and modes of transport are subject to change without prior notice due to local circumstances. Should Surf Coast Walks deem it advisable to amend an itinerary for any reason, it may do so by shortening, varying or re-routing any trip. These changes are binding and additional expenses will be charged to you if the reason for any alteration is outside Surf Coast Walks’ control.

While travelling with Surf Coast Walks you agree to accept the authority of the leader at all times. You are aware that travel within a group may involve compromise to accommodate the diverse desires and physical abilities of group members. You understand that Surf Coast Walks reserves the right to decline, accept, or retain any person as a member of the group at any time.

You acknowledge that Surf Coast Walks contracts with a network of accommodation providers to assist in the running of its tours. To the best of Surf Coast Walks’ knowledge, these third parties are qualified to perform the duties they are contracted to perform. However Surf Coast Walks will not be held liable for any injury, damage, loss, delay or irregularity that may occur due to the behaviour of these third parties.

Risk and Assumption
Surf Coast Walks reserves the right to change the advertised tour itinerary due to road works, inclement weather, unsafe conditions, or any unforseen circumstances.